FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Pesonasara Online Shop offers various kind of Payment Methods as shown below :-

1. Credit Card

 

2. Invoice / Cheque / Offline Bank Transfer

 

Bank : MAYBANK
Bank Account : 564472606633
Account Name : PESONASARA ENTERPRISE
Maybank

 

Bank : CIMB BANK
Bank Account : 7600741898
Account Name : ISMA ANIZA BINTI MOHAMED KATAL
CIMB Clicks

After you made the payment, please send us the payment details of :

 

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :                                                               


You may scan and email us the above info to Email Address : pesonasara@gmail.com

 

Or use this link Receipt Upload

 

Note: Your purchased products will not be delivered until we have this confirmation.

 

 

Q. How to change my account personal information and shipping address?



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at pesonasara@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

- Orders will be automatically cancelled if the payment not received within 2 days



Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA (RM)

Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 working days.

Payment after 11.00 am, will be process for delivery on next working day.

Our operation hour:

Monday - Friday : 9.00am - 6.00pm

We close on Saturday, Sunday and Public Holiday.

We use as our main courier service.



Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to pesonasara@gmail.com for us to clear your doubts.